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New Galaxy A10e Phone Auto Rotation Not Working

I am new to using a smart phone.  Strange, I know, but true.


I just purchased my first smart phone, a Galaxy A10e.  Everything seems to be going well with the exception of auto rotate not working.  I see the icon on the Notification Panel when I swipe down from the top.  I can toggle the Auto Rotate on and off.  It makes no difference on the rotating.


I googled the issue and found site that said to try a few different things.  I wiped the cache partition.  It had no effect.  I finally did a Factory Reset and started over.  Still not rotating.


What do I need to do?  I would appreciate any help that someone might provide.