Original topic:

New update does not allow me to make calls or texts on Galaxy A51

(Topic created: 06-13-2021 08:46 AM)
mazzymoon9
Astronaut
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Other Mobile Devices

Added the new update yesterday and now my phone does not make calls or text . Anyone know how to fix this I've tried everything but factory reset.  I was told it wouldn't help anyway.  

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Blue7
Sun
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Other Mobile Devices

which carrier? and what's the updated software version? (about phone > software info > last 4 letters of build number) 

contact the carrier and see if SIM needs to be replaced or submit an error report via samsung members app 

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