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No call audio on galaxy a20s after update

(Topic created: 08-13-2021 09:25 AM)
Shakikki
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Both my brother and myself have galaxy a20s phones and both installed an update on 7/29/21. Since the update neither phone can hear anything on calls unless we go to speaker phone or use a headset. We've verified the phone volume is up and not muted. I also use the 8x8 app on my phone for work calls and am seeing the same thing there. 

If it were just my phone I would think it was a physical speaker problem but the fact that it happened with both phones right after the update makes me think something else is up. I haven't done a reset yet, and would rather not, any advice? 

Model: sm-a207m/ds

Provider: ting (via t-mobile) 

RAFAG
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Having same issue after update. Does not work, totally useless phone
jessicaz
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I fixed it! Ok so i don't know what time worked. I removed sim card turned phone off them on . Waited till fully on. Added sim. Phone.promted a mesaage that i needed to fix a few tings. Followed prompts. Now i can hear out of normal phone.mode. i did it about 3 to 4 times . I hope it works for some one else.
RAFAG
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Thanks, I'll give it a try.
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A-Winger
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This does not fix the problem
RAFAG
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This does not work, I even went with factory reset. Guess, still does not fix the issue.
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A-Winger
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Factory reset doesn't even fix it? I've been thinking about doing that. If that doesn't even work I wonder if a software patch would even help...
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jessicaz
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I am having the same issue! Very frustrating. Also my service is showing no service. Texts won't go through. If i make a call i will gwt bara then i hang up it goes back to the circle/ no service .
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jessicaz
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Is it possible to Uninstall the update??
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Flesh_And_Bones
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From what I read, you can not roll back an update on Android phones.

 

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RAFAG
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Wrong, just did on mine. Back to 10Q and working.
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