Both my brother and myself have galaxy a20s phones and both installed an update on 7/29/21. Since the update neither phone can hear anything on calls unless we go to speaker phone or use a headset. We've verified the phone volume is up and not muted. I also use the 8x8 app on my phone for work calls and am seeing the same thing there.
If it were just my phone I would think it was a physical speaker problem but the fact that it happened with both phones right after the update makes me think something else is up. I haven't done a reset yet, and would rather not, any advice?
Provider: ting (via t-mobile)
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