Original topic:

No sound issue Galaxy A71

(Topic created: 06-12-2022 04:53 PM)
userClLzH5OUWN
Astronaut
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 #1
I have an issue with no sound coming from my Galaxy A71. At first it was just no media sound, now it is nothing at all, no media, no system or notification sounds,etc. No incoming phone call rings either
Here is a list(of what I can remember) that I have tried so far. The fact that it was just the media at first, and then the ringer,etc leads me to believe it may be a software issue?(Apparently there are two speakers in this device, one on the top and one on the bottom?)

1- The device was updated to the latest Android software(Android 12). Thinking that it might be the new 12,I flashed it back to the previous one. No luck with the sound so it is running 12 again.
2- Tried with Bluetooth both on and off
3- Used the on board diagnostics to test the speakers. No sound or suggested fixes
4- Have made sure that all 4 volume sliders are up full and that volume is not muted.
5- Tested with my Bluetooth earbuds and everything works through those. Don't want my buds on full time of course.
6- Tried an app through YouTube called Disable headset( I think) which has worked for some. Not me!
7-I have backed up and factory reset the device.
8-I have tried Another suggestion to turn the device off, wait 30 seconds and turn back on, and repeat 5 times. It actually worked... for awhile.
I think that was it- Any suggestions would be hugely appreciated. I would totally hate to have to upgrade because of this.
Thanks,
Dan
3 Replies
Galaxyrockstudio
Astronaut
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Might be damaged or software bug, I'd honestly recommend picking up some mesh protection for your speakers since Samsung phones don't come with them and other branded phones do

I honestly don't know of any way to help but just be careful in the future
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user_ams007
Samsung Care Ambassador
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Using the Samsung members app please run the diagnostic tool to check for any hardware issues
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Feathers-GA
Asteroid
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Having a similar problem with my A13 5G, Android 12. Not sure if this was an update issue since I believe no new ones came in when my phone's sound just reverted to everything being muted. If you find the cause and/or solution I'd love to hear about it.
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