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Astronaut

Not received update

I bought two Samsung galaxy A21s for my wife and myself in the same day, my wife's device received two updates and now the it shows that the android security patch level October 2020

My phone never received any update and when I tried to update it and give your device is up to date message and the security patch level date is May 2020.

Is this means that my phone have problems?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Not received update

Hello,

 

I recommend reaching out to your current service provider for further assistance regarding updating your device. Updates are released through carriers.

 

 

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