cancel
Showing results for 
Search instead for 
Did you mean: 
EarthShield
Asteroid

Occasional issues

Hey everyone, I was wondering if it is normal for a phone to start having some issues at random? It started a few days ago and it happened again tonight where my phone wasn't receiving data but was sending it. The other day I couldn't send calls, when I tried to it would just automatically hang up. I'm wondering if this is common before an update? I know that the J7 Star Pie update is out and I haven't gotten it yet. I'm wondering if that's why phone started having some issues having some issues.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Occasional issues

Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.

Reply
Loading...