Original topic:

Overheating

(Topic created on: 3/15/20 5:15 AM)
user6lMaml5xGQ
Asteroid
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I bought a galaxy a70 recently and it goes so hot Please give me some suggestions to fix this problem

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SamsungZell
Samsung Moderator
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Hey there!

 

Thanks for reaching out for assistance.

 

I would give this troubleshooting article a try for when your device feels warm: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you've had any injuries or property damage due to any Samsung device please let our moderators know right away by sending one of us a private message. We'd like to obtain addtional details about the situation, and help right away! 


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SamsungQue
Samsung Moderator
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I would like to look into this issue further for you. Does your phone get hot to the touch? Did it cause any property damage or any harm to you?

user6lMaml5xGQ
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Yes it hot to the touch, and no It didn't hurt me dude 

Just when im playing games it goes hot and i know that when u r playing games by ur phone it will get hot but bro im worry about it because it didn't get hot the first few times i played, and I've seen already the galaxy a30 that didn't get hot while playing (call of duty mobile i use the lowest quality in this game) could you please give me some solutions to reduce overheating??

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userLERCqzo8FU
Constellation
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I had the same problem. My phone overheated was very strange thats happen when I was in the park. Suddenly it warmed up and then came off. But then I was surprised that when I arrived to my house when I put it to recharge it did not detect the charger so it was discharged and never turned on again. To get this over with quickly I researched with a technical friend and he said the charging port had to be replaced due to overheating stopped working. This often happens with this type of cell phone.

He fix it just installing a new charger port after that my cellphone works great again

Samsung_Zog99RW
Astronaut
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Before recharging the battery, it should be almost completely depleted. Let it charge to full capacity and never leave phone charging overnight. This will help with battery and phone longevity.

user6lMaml5xGQ
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R u sure about it? i always unplug my phone when it reaches 90 percentSmiley Indifferent

I hope this is my solution

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SamsungZell
Samsung Moderator
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Hey there!

 

Thanks for reaching out for assistance.

 

I would give this troubleshooting article a try for when your device feels warm: https://www.samsung.com/us/support/answer/ANS00076952/

 

If you've had any injuries or property damage due to any Samsung device please let our moderators know right away by sending one of us a private message. We'd like to obtain addtional details about the situation, and help right away! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userc4ouAqjTPw
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Turn off fast charging