Original topic:

Phone Spazzing out

(Topic created on: 12/17/20 4:24 PM)
2020User
Astronaut
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Other Mobile Devices
Hi Everyone ,
 I was wondering anyone is maybe having the same issue as I am . i will sitting on my phone an suddenly it will just spazz out an starting doing it's own thing , such as calling people clicking other things , and it's just annoying . I have a Samsung Galaxy A20s . I have tired to restart it , cleared the cache, recovery mode , safe mode it still does it . 
 I just replaced the LCD screen not look ago . .
 Please help if anyone can .
 
 Thank You 
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Was the device purchased in the US?

 

I see you have mentioned that you had the LCD screen replaced. Did you have the screen replaced by Samsung or a third-party repair shop?

 

Do you experience the symptoms when your device is booted into safe mode?

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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