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Astronaut

Phone Stuck at Samsung Logo

I am using Samsung Galaxy A9 (2018). Today morning my phone received a security patch update and after the installation, my phone is not switching on. rather my phone is stuck at the "SAMSUNG" logo screen. Kindly help me.

2 REPLIES 2
Product Expert

Re: Phone Stuck at Samsung Logo

Hey @abhisek22,

 

If the device did not fully complete it's update, you're going to need a software recovery. To get a software recovery done to the phone you two official options. You can contact 1-800-SAMSUNG or visit https://www.samsung.com/us/support/service/locations/ and see if a samsung authorized repair location near you is open and will perform the software recovery for you. 

 

Best,

Jayhon

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Product Expert

Re: Phone Stuck at Samsung Logo

For issue like this your going to have to get your device inspected and also you are going to have to request a sofware reflash . Here the link to help :https://www.samsung.com/us/support/service/:  

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