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Original topic:

Phone doesn't turn off with screen time out, nor lock button, only when is plugged in

(Topic created: 04-24-2021 11:13 PM)
userQoJNBwZBTZ
Constellation
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Samsung Galaxy A11  doesn't turn off with screen time out, nor lock button. Only when is plugged in to a power source. PLEASE HELP! 

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SamsungRei
Samsung Moderator
Samsung Moderator
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I  understand how frustrating this can be. Try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn...

If the phone will still not turn off, service will be needed. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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3 Replies
msuej
Astronaut
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did you find a solution cause SAME 🙄
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marco420
Astronaut
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Have same problem
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

I  understand how frustrating this can be. Try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn...

If the phone will still not turn off, service will be needed. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.