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userUMAFnZJxRy
Constellation

Phone not updating

So me and my parents all have the same phone: a Samsung Galaxy J7 Crown. We got them last year and since then, their phones have had normal updates periodically but mine hasn't. Anytime j check for an update, it says my phone is up to date even though it's only at Android 8.0 and my parents just got update 9.0 a few months ago. I was wondering what could be causing this or if anyone has had anything similar happen to them and could help me out on what to do about it.

1 REPLY 1
user378TYjy8jo
Constellation

Re: Phone not updating

My daughter and I are both having the same problem and now making weird sounds I even went as far as calling my phone carrier they said either factory reboot which I don't want to do or buy brand new phone

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