So me and my parents all have the same phone: a Samsung Galaxy J7 Crown. We got them last year and since then, their phones have had normal updates periodically but mine hasn't. Anytime j check for an update, it says my phone is up to date even though it's only at Android 8.0 and my parents just got update 9.0 a few months ago. I was wondering what could be causing this or if anyone has had anything similar happen to them and could help me out on what to do about it.
My daughter and I are both having the same problem and now making weird sounds I even went as far as calling my phone carrier they said either factory reboot which I don't want to do or buy brand new phone