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Constellation

Phone randomly going to lockscreen and switching on when I'm not touching anything

Hey guys . I recently updated my Samsung a50 to android 10 but then my phone had started locking randomly (going to lockscreen) while I'm using it and when I leave my phone idle , it starts switching on as if someone pressed the power key . Sometimes I would get a pop up saying "android system has stopped working. I tried booting to safe mode and factory reset my phone but none of that worked. If anyone knows the solution to this then can you please help me!

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Samsung Moderator
Samsung Moderator

Re: Phone randomly going to lockscreen and switching on when I'm not touching anything

I would recommend a software reflash on your device. You can take it to your local UbreakIfix or ship the device in for service. If you wish to send the device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
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