So recently I'd just be watching something on my phone, but then randomly the sound just blanks. Like it would be gone, and then I would try the troubleshooting things, or restart the phone. But it doesn't work, and the next it will be working fine. How to fix this problem? My phone is a A12.
Hi, @Peachi-san, and welcome to the Community. I am sorry to hear of the sound going out while playing. I also appreciate you trying a restart, as that is definitely the first thing to try.
What app(s) are you playing the video on, and have you tried other videos to see if maybe it is the video itself?
If you are using stock applications to play these videos, you can use Safe Mode to see if a third-party application may be the culprit. Use this guide to help isolate the cause: https://www.samsung.com/us/support/answer/ANS00062983/
As a last resort, I would try a factory reset, provided you back up everything you don;t want to lose beforehand. Here's the guide, which also has a guide for backing up your files as well: https://www.samsung.com/us/support/answer/ANS00062029/
I use Spotify most of the time, or roblox, or just calling someone. Thank you for the help I will definitely try these the next it happens. Thanks again
