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Original topic:

Phone started downloading pictures to "Restore Backup" and now the photos are gone

(Topic created: 09-15-2021 06:32 AM)
BrokenGirl82
Astronaut
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Samsung Cloud 

 
 
My phone started downloading my pictures to " Restore backup " I now can't find any of my photos and there are special photos I can't loose
 
 
PLEASE HELP 

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SamsungRei
Samsung Moderator
Samsung Moderator
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I am sorry to hear the pictures seem to be missing. I know important they can be. Did you have them saved to an SD card or to an online cloud like Google Photos or OneDrive? This article provides more information for restoring content. https://www.samsung.com/us/support/answer/ANS00060517/ 

 

The only other option I would know of would be a data retrieval tool. 



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

I am sorry to hear the pictures seem to be missing. I know important they can be. Did you have them saved to an SD card or to an online cloud like Google Photos or OneDrive? This article provides more information for restoring content. https://www.samsung.com/us/support/answer/ANS00060517/ 

 

The only other option I would know of would be a data retrieval tool. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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BodaciousBrain
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What data retrieval tool do you recommend?
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