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Original topic:

Phone will not connect to Wi-Fi

(Topic created: 08-08-2021 09:17 PM)
jen051074
Astronaut
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Other Mobile Devices

My wifi ain't working on my phone everyone else has wifi on but me. Why it was on before went to work but when got home mouthing . What to do

 
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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

I understand how frustrating this is. Try clearing the cache partition of the phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight yes, them, and press the Power key to select.
  8. When the wipe cache partition is complete, the Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If you are still unable to connect there are some additional steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

 

Try testing the phone on a different Wi-Fi network.

 

If none of the steps provided have corrected the issue, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix location, https://www.ubreakifix.com/samsung, or for additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 



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2 Replies
Georgia2004
Comet
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Other Mobile Devices
Try checking your connection settings, wish I could offer more, each device has probably different settings not sure about your model but research it on YouTube search your model and see if their might be something to help you out
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

I understand how frustrating this is. Try clearing the cache partition of the phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight yes, them, and press the Power key to select.
  8. When the wipe cache partition is complete, the Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If you are still unable to connect there are some additional steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

 

Try testing the phone on a different Wi-Fi network.

 

If none of the steps provided have corrected the issue, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix location, https://www.ubreakifix.com/samsung, or for additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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