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Astronaut

Phone will not turn on!

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This happened this morning; I have a samsung galaxy A71. For the past two weeks, my galaxy A71 would just randomly restart for some unknown reason. Now for some reason, this morning, my phone will not turn back on eventhough it was fully charged. I'm now stuck with a brick and now way of fixing it because I have no idea what is going on with it! Has anyone else had/has this issue and fixed it?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Phone will not turn on!

JUMP TO SOLUTION

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: Phone will not turn on!

JUMP TO SOLUTION

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms I would recommend a service repair. You can take your device to your local UbreakIfix or ship your device in for service.

 

If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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