cancel
Showing results for 
Search instead for 
Did you mean: 
usersb5ue3gG8f
Astronaut

Phone

Is Annalise having problems with music and videos pausing automatically on their phones

2 REPLIES 2
Samsung Care Ambassador

Re: Phone

Hi @usersb5ue3gG8f. I need you to provide more details, such as phone model, and OS version. Also, do the videos/songs pause in the background or foreground?

 

First can you try booting the phone into safe mode, to see if the problem stops.

 

1. Hold power button 

2. Long press Power Off

3. Wait for safe mode prompt


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.
Reply
Loading...
Highlighted

Re: Phone

Go to settings and search for Smart Stay. It detects if you're looking at the phone and will pause video if your eyes look away from the screen. Turn this off and try it for a while before doing anything else more drastic.

Reply
Loading...