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Original topic:

Photo scan button does not appear - Galaxy A53

(Topic created: 11-19-2023 09:42 AM)
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Ian2
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Hello

Opened camera

Settings

Scene Optimiser on

Tapped on Scene Optimiser - Scan documents and text on

Go to camera

No button appears in bottom rh corner - just a yellow crescent moon for nights

Have re-started - no change

Any ideas welcomed

Thanks

6 Replies
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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It seems like phone's camera doesn't have enough lighting to detect the document.
Ian2
Asteroid
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Wow

You are so right - I was in a semi lit room - put the lights fully on - the button appeared.

It may be simple when you know how but when you don't............

Many thanks for sorting this out for me - much appreciated.

Regards

Ian

VerbumVeritum
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My pleasure! 🙂 If I have resolved your concern, kindly mark this thread as solved (three dots, accept as solution) by my previous reply. Doing this ensures that the information remains active in the Community to benefit others!
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Ian2
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Apologies - I think I had marked as solved in mistake against my reply to you - is this OK? - now no solve option from 3 dots on your solution - I have liked your reply.

Please let me know if there is anything else I can do - thanks again

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VerbumVeritum
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You should be able to unmark your own reply and accept another solution. If not, no worries; the information will still be saved to to assist others!
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Ian2
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Have done this and you are now the solution - thanks again