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Pie Update

I have the Samsung Galaxy J7 Star through Metro Pcs and I'm still waiting on the Pie update. The update came out nearly 2 weeks ago and I still haven't gotten it. My question is, who releases the update? Is it Samsung or Metro? Any advice would help me out, thanks.

Samsung Moderator
Samsung Moderator

Re: Pie Update

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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