Original topic:

Pixelated Screen

(Topic created: 01-12-2022 12:03 PM)
TeddyJr
Astronaut
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Other Mobile Devices
Hello. I've had issues with my Samsung Galaxy A32, it has reset itself numerous times in a row on occasion, and then will have pixelated screen, and I have to hard reset, using power and volume down, to reset, why is this happening?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Hello, I understand how frustrating a pixelated screen is. Have you tried the steps here? https://www.samsung.com/us/support/troubleshooting/TSG01001479/ If these steps and the factory reset do not help, it would be recommended to have the phone evaluated by a certified technician. I will be happy to look into the service options. Please send a private message with the model code and the IMEI number of the phone. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Hello, I understand how frustrating a pixelated screen is. Have you tried the steps here? https://www.samsung.com/us/support/troubleshooting/TSG01001479/ If these steps and the factory reset do not help, it would be recommended to have the phone evaluated by a certified technician. I will be happy to look into the service options. Please send a private message with the model code and the IMEI number of the phone. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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