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Constellation

Problem - I can't access my phone

Hello,I can't access my phone (sansung A3) with my 

Fingerprints (the wayI used to access my phone) now it doesnt work I cant access an option to introduce PIN, that I know.

I dont remember my password

How can access to the reset? I try, but He ask me to download a file....

How can I resolve my problem?

 

Thanks if you help me.

I 'm Portuguese. 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Problem - I can't access my phone

Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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