Hello,I can't access my phone (sansung A3) with my
Fingerprints (the wayI used to access my phone) now it doesnt work I cant access an option to introduce PIN, that I know.
I dont remember my password
How can access to the reset? I try, but He ask me to download a file....
How can I resolve my problem?
Thanks if you help me.
I 'm Portuguese.
Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry