cancel
Showing results for 
Search instead for 
Did you mean: 
Noodles74
Asteroid

Problem with phone calls and voicemail

Ever since I updated my phone from Android 8 to Android 9 thru automatic updates I've had more problems with dialing out and receiving phone calls. Is anyone else having trouble with this?

Samsung Galaxy J7 Refine

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Problem with phone calls and voicemail

Does this occur with the device in safe mode?

Reply
Loading...
Samsung_kgun6wQ
Astronaut

Re: Problem with phone calls and voicemail

It's not currently in safe mode and I haven't attempted to implement it.

Reply
Loading...
Highlighted
Samsung Care Ambassador

Re: Problem with phone calls and voicemail

@Samsung_kgun6wQ Safe mode is just a temporary troubleshooting step which disables all 3rd party software. 

Reply
Loading...
Noodles74
Asteroid

Re: Problem with phone calls and voicemail

Don't know how to put phone in safe mode. I've updated prl and profile options numerous times and it still happens

Reply
Loading...
Samsung_94tGfRQ
Astronaut

Re: Problem with phone calls and voicemail

android 9 not good . That's actually I'm on

Reply
Loading...
Honored Contributor

Re: Problem with phone calls and voicemail


@Noodles74 wrote:

Ever since I updated my phone from Android 8 to Android 9 thru automatic updates I've had more problems with dialing out and receiving phone calls. Is anyone else having trouble with this?

Samsung Galaxy J7 Refine


@Noodles74  So what is happening when you dial/receive a call?


Reply
Loading...
Noodles74
Asteroid

Re: Problem with phone calls and voicemail

It will say calling, but won't make call until I restart my phone or mess with wifi. Turn it on and off a few times

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Problem with phone calls and voicemail

Have you spoken with your carrier to confirm everything is correct on their end?

Reply
Loading...