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Original topic:

QR Scanner not in Camera Settings anymore

(Topic created on: 1/16/21 4:00 AM)
Captain-N
Astronaut
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Other Mobile Devices
My Galaxy A20 no longer has a QR Scanner option when opening up the camera. Had to download a third party app to scan codes. Tech support couldnt help and suggested going to a Samsung service center to try to resolve. Anyone else have this issue?

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Solution
Mari_K
Samsung Care Ambassador
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Other Mobile Devices

ok, so let's try this....

 

In Samsung Internet, tap on the menu (3 bars) and tap on the settings, then under Advanced tap on Useful Features. Then make sure the option for QR code scanner is turned on. Now, go back to Samsung Internet and if you tap on your address bar, a little QR code icon will show up on the side of the address bar. You can tap that and it will open up the QR scanner...

 

Screenshot_20210116-074748_Samsung Internet.jpg

 

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!

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Mari_K
Samsung Care Ambassador
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Other Mobile Devices

hello @Captain-N 

 

by chance when you pull down your quick panel twice to extend the icon options, do you have the scan QR code icon there? 

 

 

 

 

Screenshot_20210116-072609_One UI Home.jpg

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!
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Captain-N
Astronaut
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Other Mobile Devices
No it's not there, we then reset the settings and still nothing.
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Solution
Mari_K
Samsung Care Ambassador
Options
Other Mobile Devices

ok, so let's try this....

 

In Samsung Internet, tap on the menu (3 bars) and tap on the settings, then under Advanced tap on Useful Features. Then make sure the option for QR code scanner is turned on. Now, go back to Samsung Internet and if you tap on your address bar, a little QR code icon will show up on the side of the address bar. You can tap that and it will open up the QR scanner...

 

Screenshot_20210116-074748_Samsung Internet.jpg

 

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!

View solution in context

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Captain-N
Astronaut
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Other Mobile Devices
This way actually did work, thank you.
Mari_K
Samsung Care Ambassador
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Other Mobile Devices
great, if you can mark the post as a solution that would be great! thanks
*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!
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Captain-N
Astronaut
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Other Mobile Devices
Sure no problem, can you please relay to the dev team that the QR Scanner needs to put back in the camera options as well.
Mari_K
Samsung Care Ambassador
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Other Mobile Devices
well, any issues you find should be reported in the Samsung Members app, under the get help tab, then scroll down to error report and feedback list are. you can report issues. I don't work for Samsung, I'm just a user like you that tries to help other users with issues if I can :beaming_face_with_smiling_eyes:
*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!
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Captain-N
Astronaut
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Other Mobile Devices
Ok thanks for the info and help
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TheGalaxy
Nebula
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Other Mobile Devices
fdroid
QR and bar code scanner
work better and has great features
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