Original topic:

Random shut down

(Topic created: 07-06-2021 06:58 AM)
Roni89
Astronaut
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Other Mobile Devices
Samsung galaxy a50. Did software update on 6/27 to Android 11.
Now my phone randomly freezes and shuts down. Sometimes it factory resets itself other times I have to factory reset to get it to unfreeze.
I've deleted all unnecessary apps. Cleared caches and history. 
It doesn't matter what I'm doing, it'll freeze even on the 'Samsung' start up screen.
Is this a hardware issue then? Because I'm at the end of my knowledge for software fixes.
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2 Replies
Blue7
Red Giant
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Other Mobile Devices

i'd take it to the nearest service center (ubreakifix or samsung care store) if you think it's a hardware issue

or submit an error report on members app > + button > error report since it can be related to software

have you tried it in safe mode and see if it randomly restarts or not? 

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Roni89
Astronaut
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Other Mobile Devices
It happens in safe mode too.
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