Wow this is crazy, I have been thinking Im the only one... Ive had about four of those "Agents" literally copy and paste the same thing off their script, telling me theyre going to have someone reachout in about 4 business days. This was Friday, and over the weekend, if they actually tell me anything useful I will come back with an update.
Okay so update time... The guy yesterday actually cared to do his job, sent me a coupon for the messup, and had his manager contact the warehouse. Today I get a text saying my order has shipped, and attached, a tracking number. Its really too bad that I had to talk to over 11 different agents with Samsung to get actual help. Props to the last guy, I hope they give him some kind of praise, and if all goes well, should finally have my phone by end of day friday!