Original topic:

Resetting the pin on Samsung Galaxy A6

(Topic created on: 5/9/21 12:55 PM)
Members_B6dqMos
Constellation
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Other Mobile Devices

Hi folks! My mom is having trouble with the pin on her A6; nothing we enter is correct, and it doesn't seem to be giving us a "forgot pin" button. She's still able to unlock the phone using her fingerprint, but she can't access any of the lock screen settings without the current pin. It seems like a factory reset may be our only option, but I wanted to post first just to make sure. Are there any other solutions? Locking the phone using Samsung Find My Mobile and Google Device Manager didn't do any good. I appreciate the help!

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nopen1278
Comet
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Other Mobile Devices
The only solution I've seen is making sure the phone is locked. Then go to another phone or computer and go to findmymobile.samsung.com. choose to unlock. Enter samsung log-in then let it unlock your phone. You may have to tap the power button on the A6 if it is taking a while. Once the phone is unlocked it should reset to swipe to unlock. If that doesn't work then I guess a factory reset it is.
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