Hi folks! My mom is having trouble with the pin on her A6; nothing we enter is correct, and it doesn't seem to be giving us a "forgot pin" button. She's still able to unlock the phone using her fingerprint, but she can't access any of the lock screen settings without the current pin. It seems like a factory reset may be our only option, but I wanted to post first just to make sure. Are there any other solutions? Locking the phone using Samsung Find My Mobile and Google Device Manager didn't do any good. I appreciate the help!