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QueenCrystal
Astronaut

Restarting issues

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Does anyone know how to fix galaxy j3 emerge self restarting issue

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Samsung Moderator
Samsung Moderator

Re: Restarting issues

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Thank you for reaching out. Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Restarting issues

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Thank you for reaching out. Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

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QueenCrystal
Astronaut

Re: Restarting issues

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I did tried it in safe mode but it still restarts it's self

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Samsung Moderator
Samsung Moderator

Re: Restarting issues

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Thank you for confirming. Will you please send a private message with the full model code and IMEI number of your phone? This can be found in Settings>About Phone. http://bit.ly/2XERsky

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