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Restoring contacts /pics and tracking phone that was stolen

(Topic created on: 10/9/18 12:47 PM)
useraPwwgzjKVG
Constellation
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My j7 phone was stolen. I have 2 questions. How do I get the contacts and pictures I had on that stolen phone? Also how can I track my phone?

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SamsungNik
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Oh no, I am so sorry to hear that happened to you. Same thing happened to me not too long ago. As far as tracking, there isn't much. You can try using the findmymobile.samsung.com link if you have remote accessing turned on within the samsung account. The only downside, is that the remote accessing would have had to have been turned on prior to the device being stolen. You can also try Android Device Manager from Google. The only real difference is that one pulls from the Google Account and the other from the Samsung Account. It will not give you an exact location, but I believe it's accurate within "X" amount of feet. As far as contacts and pictures, these would have needed to be saved to a cloud account or other storage location in order to retrieve them. For example, if you had set up to have your contacts sync to your Google account, then signing into that Google account on a different device would pull in those synchronized contacts. 


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user2NiqgPFkIs
Constellation
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My j7 was stolen how do I track it and get my stuff off the phone 

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user2NiqgPFkIs
Constellation
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How do I do this 

SamsungZell
Samsung Moderator
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If your device has been registered Samsung account, we recommend using your Samsung Account to find your device and it will also allow you to restore contacts.

Findmymobile troubleshooting steps are located here: http://www.samsung.com/us/support/troubleshooting/TSG01001539/


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userwmv5AVLRYN
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that can only work if the phone has not been hard reset..  otherwise forget it 

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SamsungQue
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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userHnXTQVWaH1
Astronaut
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How do I block or lock the stolen phone and make it unworkable for the thief 

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SamsungJace
Community Manager
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You would need to call your carrier and have them "blacklist" the IMEI number on the device. 


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