cancel
Showing results for 
Search instead for 
Did you mean: 
useraPwwgzjKVG
Constellation

Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

My j7 phone was stolen. I have 2 questions. How do I get the contacts and pictures I had on that stolen phone? Also how can I track my phone?

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

Oh no, I am so sorry to hear that happened to you. Same thing happened to me not too long ago. As far as tracking, there isn't much. You can try using the findmymobile.samsung.com link if you have remote accessing turned on within the samsung account. The only downside, is that the remote accessing would have had to have been turned on prior to the device being stolen. You can also try Android Device Manager from Google. The only real difference is that one pulls from the Google Account and the other from the Samsung Account. It will not give you an exact location, but I believe it's accurate within "X" amount of feet. As far as contacts and pictures, these would have needed to be saved to a cloud account or other storage location in order to retrieve them. For example, if you had set up to have your contacts sync to your Google account, then signing into that Google account on a different device would pull in those synchronized contacts. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

Oh no, I am so sorry to hear that happened to you. Same thing happened to me not too long ago. As far as tracking, there isn't much. You can try using the findmymobile.samsung.com link if you have remote accessing turned on within the samsung account. The only downside, is that the remote accessing would have had to have been turned on prior to the device being stolen. You can also try Android Device Manager from Google. The only real difference is that one pulls from the Google Account and the other from the Samsung Account. It will not give you an exact location, but I believe it's accurate within "X" amount of feet. As far as contacts and pictures, these would have needed to be saved to a cloud account or other storage location in order to retrieve them. For example, if you had set up to have your contacts sync to your Google account, then signing into that Google account on a different device would pull in those synchronized contacts. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
user2NiqgPFkIs
Constellation

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

My j7 was stolen how do I track it and get my stuff off the phone 

Reply
Loading...
user2NiqgPFkIs
Constellation

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

How do I do this 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

If your device has been registered Samsung account, we recommend using your Samsung Account to find your device and it will also allow you to restore contacts.

Findmymobile troubleshooting steps are located here: http://www.samsung.com/us/support/troubleshooting/TSG01001539/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userHnXTQVWaH1
Astronaut

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

How do I block or lock the stolen phone and make it unworkable for the thief 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Restoring contacts /pics and tracking phone that was stolen

JUMP TO SOLUTION

You would need to call your carrier and have them "blacklist" the IMEI number on the device. 

Reply
Loading...