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Original topic:

Rooted A13 upon completion of repair

(Topic created: 05-14-2022 01:15 PM)
baleys
Astronaut
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Why is it that I sent my phone to be repaired and it comes back to me rooted????? A13

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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Thank you for reaching out. I can certainly understand your concern with your device showing it's rooted up receiving the device back from repairs and I would be happy to look into this further for you. Can you please provide me with your ticket number in a private message: https://bit.ly/3fbRevo

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4 Replies
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Why was it being repaired? And was it new or Refurbished when you bought it? You could have received a refurbished replacement.
DarkPhox
Comet
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That sounds highly suspicious and in my opinion I would be weary of using the device
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I would definitely be sending it back.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Thank you for reaching out. I can certainly understand your concern with your device showing it's rooted up receiving the device back from repairs and I would be happy to look into this further for you. Can you please provide me with your ticket number in a private message: https://bit.ly/3fbRevo

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