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Original topic:

S10 self shattered rear camera glass

(Topic created on: 4/13/21 7:36 AM)
userStQbhTTnOK
Astronaut
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So I went to use my s10 camera yesterday and tried to use my camera but every time I open the app it was the camera screen but all black but with the camera buttons so I wiped off the lens still nothing.  So I reset the app and the same issue.  So I reset the phone and tried using my camera again still nothing. But the app for the camera was different this time it was a gray button this time and that time with a black screen.  So I heard clicking in the back like it was shuttering from a picture and looked at the back of my phone and the lens for my camera looks like it blew out. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Thank you for reaching out. I would recommend a service repair. If the device is deemed to have physical damage, you would be responsible for the cost of the repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport


2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix


5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thank you for reaching out. I would recommend a service repair. If the device is deemed to have physical damage, you would be responsible for the cost of the repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport


2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix


5. Private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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