Original topic:

SAMSUNG A52 5G BIOMETRICS ISSUE

(Topic created: 06-16-2021 05:53 PM)
Anonymous
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So no matter how many times I reset my fingerprint and face ID it has issues recognizing me. I've deleted my face and fingerprint. I've tried to set multiple ways of recognizing me. I've made sure the screen is clean and clear. I don't know what else to do. It's a brand new phone. Uggghhhh.
11 Replies
Tobias41
Astronaut
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That is no **bleep** I can't even get my finger print to work at all
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Smew
Nebula
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Try restarting your phone in safe mode and trying again. What software version are you on? (Settings > About Phone > Software Information > Build Number (last four characters))

Try submitting an error report through the Samsung Members app! 

Anonymous
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Did and done.
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MMR223
Astronaut
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Am I still connected to Google account 🤔 they are telling me ti change my passwird it wont let me have a nickname everything is already used
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Mingshu
Constellation
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I too have a similar issue. My S8 has trouble recognizing my fingerprint most of the time. Never had an issue before but I bought this phone unlocked but used.
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Smew
Nebula
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do you have a screen protector on? 

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rquel
Astronaut
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Mine too n only hade mine for a week now plus my pics are blurr or dull
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Smew
Nebula
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Try disabling Faster Recognition in the face recognition settings. Try submitting an error report through the Samsung Members app!

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Luis17
Astronaut
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It also happens to me, I have an A52 5G and it does not recognize my fingerprint or facial unlock
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