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Constellation

SAMSUNG GALAXY ACTIVE 2 WATCH OVERHEATING

My Active 2 watch keeps overheating after wearing it for only about 45 minutes so I have to turn it off so it won't burn my wrist.  Not happy.

I have only had it for about 3 months.

Model No: SM-R835F

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: SAMSUNG GALAXY ACTIVE 2 WATCH OVERHEATING

Hi there, it looks like you have a non-US model device. With this being the case I would recommend reaching out to the support team in the region where your watch was purchased. You can find their contact information via this link: http://www.samsung.com/visitcountry


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Constellation

Re: SAMSUNG GALAXY ACTIVE 2 WATCH OVERHEATING

I have this issue too or it will just shutdown. I only had the product for 3 days. What shall I do

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Samsung Moderator
Samsung Moderator

Re: SAMSUNG GALAXY ACTIVE 2 WATCH OVERHEATING

@userZrKBMy4MNP If the watch was purchased in the U.S., please send a private message with the full model code and the serial number. http://bit.ly/2XERsky



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