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userxnyEi83qPA
Constellation

Samsumg J5 2016 no sound after upgrade from 5.1.1 to 6.0.1

JUMP TO SOLUTION

Few days ago my phone notified me to update from 5.1.1 to 6.0.1.

I've proceeded. After upgrade my phone is on mute: no matter volume level or source of sound (app, web, file), the phone is perfectly silent.

I've also made a factory reset.

Any ideas?

1 SOLUTION

Accepted Solutions
userxnyEi83qPA
Constellation

Re: Samsumg J5 2016 Upgrade

JUMP TO SOLUTION

Actually, I solved the problem, but I didn't really found the cause:

- I've made a phone back-up

- factory reset

- started YouTube in browser

- in the mean time phone began to reinstall saved apps

(my guess was that at a certain app music will stop)

But no!

Everything went ok.

I only noticed that some apps (or maby one?) are missing.

Why?

Because I've made back-up in two different days: (first with 49 apps, second? I don't know, but only 41 were installed).

So, probably solution could be:

1. Back-up data

2. Factory reset

3. Manually install apps, after each one test sounds

 

Sorry for the long post, hope can be somehow useful.

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5 REPLIES 5
Honored Contributor

Re: Samsumg J5 2016 Upgrade

JUMP TO SOLUTION

Hello there, @userxnyEi83qPA. We're glad you reached out here with your concern.
Let's try some troubleshooting steps, just let us know how these go!

  1. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. 
  2. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software. 
  3. Clear phone cache. Instructions are here
  4. Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here

If those don't help, we certainly want to assist you further with this matter. To better do that, can we have some added details about your specific device and this concern? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier and when you started noticing this happen. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userxnyEi83qPA
Constellation

Re: Samsumg J5 2016 Upgrade

JUMP TO SOLUTION

Actually, I solved the problem, but I didn't really found the cause:

- I've made a phone back-up

- factory reset

- started YouTube in browser

- in the mean time phone began to reinstall saved apps

(my guess was that at a certain app music will stop)

But no!

Everything went ok.

I only noticed that some apps (or maby one?) are missing.

Why?

Because I've made back-up in two different days: (first with 49 apps, second? I don't know, but only 41 were installed).

So, probably solution could be:

1. Back-up data

2. Factory reset

3. Manually install apps, after each one test sounds

 

Sorry for the long post, hope can be somehow useful.

Reply
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Honored Contributor

Re: Samsumg J5 2016 Upgrade

JUMP TO SOLUTION

Very useful, thanks! I'm going to mark your post as a solution so that others can find it a bit easier if they're having the same problem. The apps that didn't reinstall might have been having some problems or need a more specific update. Be sure to check and see if they are still compatible with your device.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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usernoaOX5Z1J6
Constellation

Re: Samsumg J5 2016 no sound after upgrade from 5.1.1 to 6.0.1

JUMP TO SOLUTION

j5

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user4PHU8XpHqr
Astronaut

Re: Samsumg J5 2016 no sound after upgrade from 5.1.1 to 6.0.1

JUMP TO SOLUTION
My mobile does not give sound with out earphone
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