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Constellation

Samsung A21

Samsung got my phone roughly December 23, 2020.  Currently it says it's under investigation. How long is the process to investigate, fix and send it back to me.

Just wondering 

1 REPLY 1
Samsung Care Ambassador

Re: Samsung A21

It depends. I recently had the ECG sensor in my watch replaced and it took 3 business days to be investigated, fixed, and sent back. Your phone might take a bit longer because of upcoming holidays and weekends, but you should expect it to be done within 5 business days.
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