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Samsung A31 SIM cards and SD card getting disconnected and reconnected often

(Topic created: 03-21-2021 08:51 AM)
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useraKa9Q3LsZk
Astronaut
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Other Mobile Devices

Dear Forum,

My Samsung A31 keeps disconnecting both SIM cards and SD card very often and reconnecting back most of the time, and not sometimes.

Doesn't seem to be a mere issue with the tray, as it looks and fits good in the slot.

Does anyone here have any similar experiences or possible solutions for this?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html

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user0xZDHxt1At
Constellation
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My brother and I have the same problem, we both have have Samsung Galaxy a31 with the latest update

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html

SamsungJoJo
Samsung Moderator
Samsung Moderator
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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