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Samsung A31 SIM cards and SD card getting disconnected and reconnected often

(Topic created: 03-21-2021 08:51 AM)
useraKa9Q3LsZk
Astronaut
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Dear Forum,

My Samsung A31 keeps disconnecting both SIM cards and SD card very often and reconnecting back most of the time, and not sometimes.

Doesn't seem to be a mere issue with the tray, as it looks and fits good in the slot.

Does anyone here have any similar experiences or possible solutions for this?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
user0xZDHxt1At
Constellation
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My brother and I have the same problem, we both have have Samsung Galaxy a31 with the latest update

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html

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SamsungJoJo
Samsung Moderator
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!

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