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P0w3ry
Constellation

Samsung A50 Not turning on by holding power button

Samsung A50 is not turning on by Holding the power button only shows battery notification, i have to press but the Volume down and power to turn it on.  Model is SM-A505G

 

i have already factory reset, wipe cache, soft reset and still same issue.

 

Regards.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung A50 Not turning on by holding power button

Hey there!

 

Was your device purchased in the US?

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P0w3ry
Constellation

Re: Samsung A50 Not turning on by holding power button

Hi,

 

no my device was not purchase in the US, it was purchase in Latin America. 

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Samsung Moderator
Samsung Moderator

Re: Samsung A50 Not turning on by holding power button

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html  Thanks! 

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