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Constellation

Samsung A50 in call volume bug

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I am not in a call, yet when lowering or increasimg the volume, i noticed that i have an "in call",

This affect my video calls and normal calls on apps such as discord or facebook or whatsapp,,, etcScreenshot_20200617-010452_One UI Home.jpg

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung A50 in call volume bug

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Hello,

 

Does this happen when you are on a regular call?

 

Let's try wiping the system cache partition on the device to see if that helps any.

 

- Switch off your Samsung Galaxy A50 device
- Next, press and hold the Power button, Home button, and the Volume Up button for a while
- Tap on the screen when it shows ”No Commands Message”
- Use the Volume up and down keys to highlight the wipe cache partition and to select the same use the Power button
- Confirm by clicking Yes option
- You have successfully wiped the cache partition on the Samsung Galaxy A50 device.

 

You also have an option to clear the cache on the app as well.

 

Navigate to your settings > apps > find and click on each individual app you are experiencing this issue with > storage > clear cache.

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2 REPLIES 2
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung A50 in call volume bug

JUMP TO SOLUTION

Hello,

 

Does this happen when you are on a regular call?

 

Let's try wiping the system cache partition on the device to see if that helps any.

 

- Switch off your Samsung Galaxy A50 device
- Next, press and hold the Power button, Home button, and the Volume Up button for a while
- Tap on the screen when it shows ”No Commands Message”
- Use the Volume up and down keys to highlight the wipe cache partition and to select the same use the Power button
- Confirm by clicking Yes option
- You have successfully wiped the cache partition on the Samsung Galaxy A50 device.

 

You also have an option to clear the cache on the app as well.

 

Navigate to your settings > apps > find and click on each individual app you are experiencing this issue with > storage > clear cache.

View solution in original post

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Constellation

Re: Samsung A50 in call volume bug

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Thank you for your help Smiley Happy , problem fixed.

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