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Constellation

Samsung A71 - No Audio during Incoming/Outgoing Calls



Every once in a while, over a span of 3 weeks, I go to place a call, there is no dial tone, the call gets connected but people do not hear me talk, and I do not not hear them either. The same for Video Calls over Whatsapp/ Messenger/ Hangouts

- Mobile Signal is very strong.


- Checked every Application, altough I have been using the same batch of apps without any issue on my previous Samsung phones.


- Sim Card replaced twice - even though I never had any problems or complaints with my Mobile Provider over these past 6 years.


- Did a factory reset a while ago, and the device was working fine. Now the problem started to repeat itself. 

I did recently purchase the Samsung A71, still under warranty - to be honest I do not wish to spend 2 weeks without my phone just to have the tech support claim that the device is fine.

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Samsung A71 - No Audio during Incoming/Outgoing Calls

Thank you for reaching out. I would recommend a service repair. I certainly understand not wanting to ship your device in for service, we do have the option of a local UbreakIfix. Give this link a try to see if there is one near you: https://www.samsung.com/us/support/ubreakifix/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Samsung A71 - No Audio during Incoming/Outgoing Calls

Thanks.

 

But its not available in Malta/Europe.

 

And the Samsung agent here is really slow, and so not worth the hassle :/

 

Back in 2017 I had a Samsung S8 after a week I noticed that the display had a tint, and the Samsung Agent wanted to blame the screen protector. They are really bad here

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