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Original topic:

Samsung A71 does not charge until reboot

(Topic created: 10-10-2022 02:38 AM)
WW37
Constellation
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It seems the old inquiry (not sure by whom) on this subject has been deleted or archived. My Samsung A71 does not charge after a few hours after started. I have tested with the phone's original charger and chord, 3rd party (Uniq Versa Slim P18) adapter and cable, even the adapter from Samsung Galaxy tab. None solved the problem. I have done factory reset twice, one without out restoring apps, another did. The factory reset didn't solve the issue. Only way to make it charge again is to restart the phone. I even tried restart it with voice command. It fixes the issue too even though I did not touch the phone except entering password. This problem persists since at least NOV 2021, probably earlier. I definitely did not see this issue when I purchased the phone in April/May 2020

My phone's model is SM-A715F/DS. My Android version is 12. My security patch level is "1 April 2022". Kernel 4.14.190-23682023-abA715FXXU8CVD1, Build Number SP1A.210812.016.A715FXXU8CVD1.

Is there any way to actually fix the issue?

 

 

 

1 Solution


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Samsung_Moderator
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I apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.

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2 Replies
Jamess467
Red Giant
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Seems you tried most of the troubleshooting steps i was going to mention... the other step is to take the device to a Samsung authorized repair store and have them dig deeper into this problem.
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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

I apologize, but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.