I have had my ear buds for less than 1 year and they have worked great up until this week when the right bud will not reach a normal volume. I would estimate it at about 10% of the volume of the left bud which seems to work perfectly. I have cleaned it with a cotton swap (dry), reset the phone (galaxy note 10+) and no improvement has happened. Is there a defect in the product and if so, can I have them replaced?
I saw this problem on another thread and used the link to send a direct message to a SamsungCole but haven't had a reply yet.
Looking forward to hearing back from you soon.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL