cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Samsung Ear Buds low volume in one bud

Hello - 

I have had my ear buds for less than 1 year and they have worked great up until this week when the right bud will not reach a normal volume.  I would estimate it at about 10% of the volume of the left bud which seems to work perfectly.  I have cleaned it with a cotton swap (dry), reset the phone (galaxy note 10+) and no improvement has happened.  Is there a defect in the product and if so, can I have them replaced?

 

I saw this problem on another thread and used the link to send a direct message to a SamsungCole but haven't had a reply yet.

 

Looking forward to hearing back from you soon.  

3 REPLIES 3
Highlighted
Constellation

Re: Samsung Ear Buds low volume in one bud

my left bud isn't working at all and its been less than a year for me as well!!!
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Ear Buds low volume in one bud

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Samsung Ear Buds low volume in one bud

My problem was resolved with a Samsung repair service.  Thanks!

Reply
Loading...