cancel
Showing results for 
Search instead for 
Did you mean: 
user2yGI2hq5wA
Asteroid

Samsung Financing - Unable to link account

JUMP TO SOLUTION

Hello all,

 

I've been trying for weeks and have contacted samsung at least  6 different times to solve this issue, and have yet to find a solution. I have avalible credit on my finacning account, but I can't get it to show up on my samsung.com account. 

 

Samsung.com/us/financing/Link-Your-Account/   Does not work. When I go to that link (logged in) it just refershes to the home page. I've tried on my laptop and my cell phone on 3 different browsers and in incognito mode. No one has been able to find a solution since I first tried 2 months ago. Someone please help me. 

1 SOLUTION

Accepted Solutions
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

Reply
Loading...
20 REPLIES 20
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

Reply
Loading...
usergdu8NurMUy
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

This number doesnt help. This is not a solution.

 

Reply
Loading...
userSivapbafiI
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I'm having the exact same problem and after staying on the phone with Samsumg for an hour and being transferred multiple times I am no closer to fixing this problem than I was an hour ago.  Very disappointed in Samsung customer service.

 

 

Reply
Loading...
user68LBenRgTe
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

were you able to figure it out?

Reply
Loading...
user2yGI2hq5wA
Asteroid

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Of course not. The only response I get is to call their ecommerce team. They are useless.

 

I called TD again and spoke to an account specialist.  He said they get tons of calls a day about this issue, but it's on samsungs side. He put in a request through their portal and said samsung should send me an email within 48 hours. That was last week....

 

I'm probably going to go the consumer affairs route. Samsung.com clearly states this is a revolving line of credit that can be used for future purchases. That is obviously untrue and deceptive advertising that has damaged my credit rating as I have an open line of credit that cannot be used.

Reply
Loading...
userRHgSkOqdVn
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

I have had this issue for almost a month now, I have called and emailed TD & Samsung customer service alot of times and nothing happened as of today. The weird thing is when you talk to Samsung about the issue they don't seem to be understanding what Financing account is and how the linking process works, TD blames Samsung and vice versa and I'm stuck without a solution to my problem. The only thing I'm sure about is that Samsung really doesn't care about any of their customers otherwise someone from Samsung would've responded to this thread and treated the issue we facing  as urgent. One of their customer service agent asked me to apply for a new financing account which proves how ignorant and misinformed they are.

Reply
Loading...
userRHgSkOqdVn
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Just called Samsung again to follow up on my case, their responce "No update yet and your issue will be resolved ASAP" which to me it means it will never be resolved..I just don't understand how a company as big as Samsung that makes mobile phones/tablets/monitors/etc...not be able to solve a minor problem like this!!!!!

Reply
Loading...
userv1VNyHlr2e
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

Its been over a month, any change?

Reply
Loading...
useroFtHmdg06m
Constellation

Re: Samsung Financing - Unable to link account

JUMP TO SOLUTION

The link still does not work. Truely ridiculous that a major company like Samsung is unable to resolve this. Why buy Samung if you cant even link you financing account with ease. Switching to Apple products. 

Reply
Loading...