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user2yGI2hq5wA
Asteroid

Samsung Financing - Unable to link account

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Hello all,

 

I've been trying for weeks and have contacted samsung at least  6 different times to solve this issue, and have yet to find a solution. I have avalible credit on my finacning account, but I can't get it to show up on my samsung.com account. 

 

Samsung.com/us/financing/Link-Your-Account/   Does not work. When I go to that link (logged in) it just refershes to the home page. I've tried on my laptop and my cell phone on 3 different browsers and in incognito mode. No one has been able to find a solution since I first tried 2 months ago. Someone please help me. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung Financing - Unable to link account

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I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

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26 REPLIES 26
Samsung Moderator
Samsung Moderator

Re: Samsung Financing - Unable to link account

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I can definitely understand where you are coming from. For further assistance with financing and your account, you should reach out to our e-Commerce team. The direct number is 8557268721 or you can email directly at http://www.samsung.com/us/support/contact-customer-services/

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usergdu8NurMUy
Constellation

Re: Samsung Financing - Unable to link account

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This number doesnt help. This is not a solution.

 

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userSivapbafiI
Constellation

Re: Samsung Financing - Unable to link account

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I'm having the exact same problem and after staying on the phone with Samsumg for an hour and being transferred multiple times I am no closer to fixing this problem than I was an hour ago.  Very disappointed in Samsung customer service.

 

 

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useryRN0t4vxlJ
Constellation

Re: Samsung Financing - Unable to link account

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I have found an actual solution to this problem.  It's not ideal but it does work.  Keeping existing financing account, go thru the steps of adding what you want to purchase to your cart.  It should the give you Samsung Financing option.  Choose the financing and if it goes to an application then fill out the application.  It will then likely come back telling you to call 1-866-458-5020 but also have a link that says link account.  After I called Samsung they said they needed to deny application because I already had an account but would escalate to Management as urgent.  Said clicking link account wouldn't work.  Well the rebel I am I hung up and clicked the button.  Finally the options we need.  Asked for zio code, last 4 of social, and birthday.  I am now in business and my account is linked.  Finally able to place my order.

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userHLwV7pHMFN
Constellation

Re: Samsung Financing - Unable to link account

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This solution is pointless.  E-Commerce I have talked to and spent nearly 15 hours on the phone with.  Their response is always the same " You need to call TD Bank"  Despite multiple calls and even 3 way calls between Samsung and TD, with the bank telling them this is a Samsung issue, my account is still not linked.  Customer support is USELESS

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user44yMZB7rgE
Constellation

Re: Samsung Financing - Unable to link account

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There is ABSOLUTLY nobody at Samsung that can resolve this issue. I have wasted 3 days trying to purcahse phones on Samsung site after creating a TD account and according to Samsungs system at sign up was linked successfully. All of the forums online has many posts with the same issue. I have been transferred countless times. Mention anything to e-Commerce about TD Banking and they will automatically tell you they cant see that account. Is there a number that I can call directly to cancel my TD account? 

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user68LBenRgTe
Constellation

Re: Samsung Financing - Unable to link account

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were you able to figure it out?

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user2yGI2hq5wA
Asteroid

Re: Samsung Financing - Unable to link account

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Of course not. The only response I get is to call their ecommerce team. They are useless.

 

I called TD again and spoke to an account specialist.  He said they get tons of calls a day about this issue, but it's on samsungs side. He put in a request through their portal and said samsung should send me an email within 48 hours. That was last week....

 

I'm probably going to go the consumer affairs route. Samsung.com clearly states this is a revolving line of credit that can be used for future purchases. That is obviously untrue and deceptive advertising that has damaged my credit rating as I have an open line of credit that cannot be used.

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userRHgSkOqdVn
Constellation

Re: Samsung Financing - Unable to link account

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I have had this issue for almost a month now, I have called and emailed TD & Samsung customer service alot of times and nothing happened as of today. The weird thing is when you talk to Samsung about the issue they don't seem to be understanding what Financing account is and how the linking process works, TD blames Samsung and vice versa and I'm stuck without a solution to my problem. The only thing I'm sure about is that Samsung really doesn't care about any of their customers otherwise someone from Samsung would've responded to this thread and treated the issue we facing  as urgent. One of their customer service agent asked me to apply for a new financing account which proves how ignorant and misinformed they are.

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