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Astronaut

Samsung Galaxcy J3 Emerge 2017

Hello Sir, i m using Samsung Galaxcy J3 Emerge 2017 with andorid version 6.0.1 Need to update my android version to Android 7.

So when i go to setting and click the system update button. I received a notification, which shows processing failed. So please tell me how to update my phone

1 REPLY 1
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Product Expert

Re: Samsung Galaxcy J3 Emerge 2017

hi @Zohaib 

for your device to update there is a couple of methods that you can do to update your device 

https://www.samsung.com/us/support/answer/ANS00077582/

 

Make sure to backup your device before updating because there are risk of data loss.

I suggest doing the update using the smart switch app on your computer because it is much safer.

 

hopefully, this will help with your problem


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