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Samsung Galaxy A11/A21 sound issues

(Topic created: 01-14-2021 07:43 AM)
usero8EvFdrAvh
Astronaut
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I just bought a new Samsung Galaxy A11 in November 2020 due to my last phone suddenly not being able to send nor recieve text messages. The tmobile rep told me that it was a phone issue and that no repair options were available for the old phone. (I know I was scammed).

The new Samsung Galaxy A11/A21 is working fine with the exception of all my outgoing and incoming calls being sent or received in microphone mode.

So every single time I make or receive a call I have to turn on my speaker phone and then turn it off in order for my callers to hear me. I have looked online for resolutions ranging from resetting my factory options to ensuring my network is working to making sure my microphone is turned off. Yet it continues to happen each and every time. Can anyone please help me find a solution to this issue? 

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SamsungJoJo
Samsung Moderator
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Hello,

 

I would try taking a look at this article giving additional information on having microphone issues on your device: http://www.samsung.com/us/support/troubleshooting/TSG01001249/

 

If none of these steps helped any of you have already tried any of these steps and you are still experiencing the same symptoms. I would recommend the device be evaluated by a technician.

 

Check out the few options below:

 

If the unit requires service. Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. You can also visit a UBreakIFix repair center.

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NesieFaye
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I have the problem of not being heard and if on speaker the other end gets a lot of static/interference. I prefer speaker mode due to my disability and small hands. is this a manufactoring defect?
JStonetheReal1
Astronaut
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Same problem. Brand new Samsung a11 2 days later no one can hear me on calls. Did everything I can think of from resetting to contacting Samsung and boost through chat. After twice clearing cache, resetting all settings twice, turning off this and turning on that I ended both chats and am still lost. I will try the speaker thing you said worked hopefully that helps. Any other suggestions or solutions please let me know
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Hello,

 

I would try taking a look at this article giving additional information on having microphone issues on your device: http://www.samsung.com/us/support/troubleshooting/TSG01001249/

 

If none of these steps helped any of you have already tried any of these steps and you are still experiencing the same symptoms. I would recommend the device be evaluated by a technician.

 

Check out the few options below:

 

If the unit requires service. Please feel free to reach out to us directly via one of the following options and include a link to this thread. 
1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. You can also visit a UBreakIFix repair center.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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An Accepted Solution has been marked and provided for this thread. This thread will be locked for further replies. In hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a post, that you include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the Community!
 

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