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Marioo
Constellation

Samsung Galaxy A50 - YouTube/Twitch Bug

Hey there,

I'm having some issues with my Galaxy A50. When I watch a YouTube video or a Twitch livestream for a long period of time, the phone freezes and it automatically restarts. I already contact Samsung Support but unfortunately troubleshoot steps didn't help. I've also performed a Factory Reset but the issue still persists. I have talked to a few people that have the A50, and they have the same exact issue.

Just wondering if anyone else has the same issue. (US model of the phone)

 

I have the Italian Model of the phone (because I'm Italian)

It seems like it's a Software Bug but unfortunately we aren't receiving updates anymore. Our Security Patches are stuck to May and we didn't get the june Security Patches yet.

 

Thanks Smiley Happy

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy A50 - YouTube/Twitch Bug

Typically, if the issue is only 1 or 2 apps, you would need to reach out to the app developers. Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry  

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