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Samsung Galaxy A50 - YouTube/Twitch Bug

Hey there,

I'm having some issues with my Galaxy A50. When I watch a YouTube video or a Twitch livestream for a long period of time, the phone freezes and it automatically restarts. I already contact Samsung Support but unfortunately troubleshoot steps didn't help. I've also performed a Factory Reset but the issue still persists. I have talked to a few people that have the A50, and they have the same exact issue.

Just wondering if anyone else has the same issue. (US model of the phone)


I have the Italian Model of the phone (because I'm Italian)

It seems like it's a Software Bug but unfortunately we aren't receiving updates anymore. Our Security Patches are stuck to May and we didn't get the june Security Patches yet.


Thanks Smiley Happy

Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy A50 - YouTube/Twitch Bug

Typically, if the issue is only 1 or 2 apps, you would need to reach out to the app developers. Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: