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Constellation

Samsung Galaxy A7 (2018) Freezes after 1 September 2020 security update.

My  mobile phone had run  a security update , namely 1 September 2020, and after the update, the phone keeps on freezing. We have done a factory reset, but the update remains, and the problem persists. Any suggestions or help will be appreciated. Regards Annette

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy A7 (2018) Freezes after 1 September 2020 security update.

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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